Frequent questions

About the jewels
What material are the Jewels made of?
Most of our jewels are made of stainless steel with a gold bath finish, which can be accompanied by various materials such as natural pearls, natural stones, zirconites, among others.
However, to avoid any doubt, we have detailed the metal of each Jewel in the product sheet.
I would like to know more about your Stainless Steel bathed in Gold
We like to do things well, and therefore offer quality products at competitive prices.
Our stainless steel also called surgical steel, is a very resistant and durable metal that allows to create small and minimalist pieces.
It is a material that is never oxidized or obscured with time, and that thanks to the amount of nickel that has is residual, steel on very occasions produces allergies, so it is considered antiallergic.
What about the baths, colors and their durability?
We work the bathroom in gold mainly, our jewelry as steel, passes through the baking process to increase the grip and therefore the durability of the colors.
How do I have to take care of my Jewelry?
- Save your jewelry in a cool and dry place.
- Avoid contacting your jewelry with chlorine, perfume or sea salt.
- Don't leave your jewelry stacked as they can scratch each other.
In addition, take care where you keep them, as the wood contains acids. The best option is to save them individually.
How can I know the size of my Ring?
Many of our Rings are adjustable from size 10 to 16, so you will have no problem. Those who do go by size, have a Size Guide on the product tab itself. To access it you just have to click on “Watch Guide”.
What is the measurement of the Necklaces?
We are very fans of the layering (overlapping Collars), so our Collars have different measures. Usually you will find them 35 cm, 38 cm, 40 cm, or 50 cm with a 5 cm elongator for the game to continue (the 50 cm Necklaces have a 3 cm elongator). However, do not hesitate to consult our product sheet where you can find the exact measurements and a photo so you can see how each Jewel is placed.
My favorite Jewel is exhausted, will you be available again?
If the Jewel appears as exhausted don't worry, you can select the button “Tell me” and we will send an email to you at the time you are back available so you won't get away this time.
shipping and delivery
Where do you ship?
All Spain except Canary Islands, Ceuta and Melilla and Balearic Islands.
In how much time will my request be delivered?
This will depend on the type of shipment you choose and whether your jewel is customized or not.
- Standard Shipping 3-5 days: FREE.
- Express shipping 24-48h: €3.90.
If you place your order before 14:00, on a laborable day, your order will come out that same day. If you do it from that hour, it'll be the next working day.
Orders made on Friday from 16:00 or weekend will leave on Monday or the next working day if it is a holiday.
* Orders made during periods such as Black Friday, Cyber Monday or Sale may take a little longer.
What does the package you send me contain?
- 1 Cotton pouch for every Jewel you have ordered.
- 1 cleaning cloth
- 1 Shipping Box per order.
If your order is a gift ! Don't worry! No price or invoice is included in the order. Everything is left in the confirmation email.
How can I know where my Jewel is during shipment?
Calm down because you're going to have it under control! When your order is ready you will receive an email with a link that will take you to the web of the messaging company, from where you can follow your order at all times.
What do I have to do if there's a problem with my order?
Write to hello@tagssjewelry.com we will be happy to help you.
Returns & Exchanges
How long do I have to return or change my Jewel?
Good news! You have 30 days to change or return your jewel if it's not the perfect match. . However, custom cutting or engraving jewels are made especially for you, so no changes or returns will be admitted.
How do I make a return?
To make an exchange or return click here and a messenger will go to find your Jewel. Don't forget to put it in its original packaging!
How much does a return cost me?
It's totally free! But when the refund is made, the amount of shipment paid will be discounted if the shipment had cost.
How long do you take to make the return pass?
10 business days, depending on the banking entity de
Can I cancel an order?
The time to cancel your order is until it is prepared.
When your order is ready, you receive an email "Your order is ready" and therefore cannot be cancelled. But don't worry, you can return your jewel once you've arrived without any trouble. 🙂