These Terms of Service regulate the general conditions of access and use of the website accessible at the address www.tagssjewelry.com (hereinafter, the website), which CREATIT MARKETING PROJECTS S.L. makes available to Internet users.

The use of the website implies full and unreserved acceptance of each and every one of the provisions included in these Terms of Service. Consequently, the user of the website must carefully read this Legal Notice on each of the occasions in which they intend to use the website, since the text could be modified at the discretion of the owner of the website, or due to a legislative change. , jurisprudential or business practice.

The language used by the owner on the website will be Spanish.

CREATIT MARKETING PROJECTS S.L. is not responsible for the lack of comprehension or understanding of the language of the web by the user, nor for its consequences.

 

1. INDUSTRIAL AND INTELLECTUAL PROPERTY

1.1 INDUSTRIAL OWNERSHIP OF THE WEBSITE

Name of owner: CREATIT MARKETING PROJECTS S.L.

Address: Calle Piedmont 23
C.I.F.: B02721124
Email: hello@tagssjewelry.com

Registered in the Mercantile Registry of Madrid Volume: 41067, Folio: 61, Section: 8, Registration Sheet: 728226, Inscription: 1

1.2 INTELLECTUAL PROPERTY

Are property of CREATIT MARKETING PROJECTS S.L., all the industrial and intellectual property rights of the web, as well as the contents it houses. Any use of the website or its contents must be of an exclusively private nature.

It is reserved exclusively for CREATIT MARKETING PROJECTS S.L., any other use that supposes the copy, reproduction, distribution, transformation, public communication or any other similar action, of all or part of the contents of the web, so that no user may carry out these actions without the prior authorization and in writing of CREATIT MARKETING PROJECTS S.L.

 

2. ACCESS, USE AND CONTENT OF THE WEB

2.1 ACCESS AND USE OF THE WEB

The website provides its users with access to information and services provided by CREATIT MARKETING PROJECTS S.L. to those people or organizations interested in them.

Access to the website is free for its users.

In general, the access and use of the website does not require the prior subscription or registration of its users.

2.2 WEB CONTENT

CREATIT MARKETING PROJECTS S.L. You can modify the contents without prior notice, as well as delete and change them within the web, such as the way in which they are accessed, without any justification and freely, not taking responsibility for the consequences that they may cause to users.

The use of the contents of the web to promote, contract or disseminate publicity or own information or that of third parties is prohibited without the authorization of CREATIT MARKETING PROJECTS S.L., nor send advertising or information using the services or information that are made available to users, regardless of whether the use is free or not.

The links or hyperlinks that third parties incorporate in their web pages, directed to this website, will be for the opening of the complete web page, not being able to manifest, directly or indirectly, false, inaccurate or confusing indications, nor incur in unfair or illegal actions in against CREATIT MARKETING PROJECTS S.L.

 

3. PRICES AND PAYMENTS

3.1 PRICES

Discount codes are not cumulative between them and do not apply to the selection of discounted or promotional items.

TAGSS reserves the right to modify its prices at any time, while guaranteeing the buyer the application of the price in force at the time of order confirmation. It will not be obligated to compensate the customer after the time of purchase.

Prices in euros (€) include VAT for sales within the European Union.

Prices are displayed in the customer's local currency. If prices on tagssjewelry.com are displayed in a different currency than the user's country, the user can change the country of choice at the bottom left of the web page. The prices will update automatically.

All discount percentages communicated in our promotions refer to prices in euros. The discount percentages may vary when applying the necessary currency exchanges.

Sales to countries outside the European Union do not include VAT, but are subject to possible taxes and duties.

The customer can prepay these taxes and duties during the purchase process or choose to pay them at the time of delivery.

All taxes, tariffs and customs duties are borne by the client according to the legal provisions in force. The amount of these taxes varies depending on the country and the total amount of the invoice in euros. These taxes are borne by the customer upon receipt of the order.

 

3.2 PAYMENTS & SECURITY

TAGSS offers the client several payment methods. All those methods are safe and encrypted. CREATIT MARKETING PROJECTS S.L. cannot view or store customer information.

The online payment methods offered are displayed during the checkout process.

These methods also guarantee that no disinterested party can use the data, since they are based on protected algorithms that transmit the encrypted information, so that it is only visible to banking entities.

 

4. SHIPMENTS AND DELIVERIES

4.1 COUNTRIES, DELIVERY METHODS AND SHIPPING COSTS

can be consulted here the list of countries we ship to.

Depending on the country of delivery, different shipping methods and delivery times are proposed to the user, each with a different shipping price.

4.2 PREPARATION TIMES

We ship all orders within 24 working hours after the order confirmation that the customer receives by email.

If the customer thinks that his order is being delayed, he can contact our customer service team through the Contact Form.

The preparation of orders is fast, so we cannot guarantee the client the modification in his order, if he requests it.

Orders that contain high jewelry products have a specific preparation time that is communicated during the purchase process.

CREATIT MARKETING PROJECTS SL is not considered responsible for those external factors that may delay or prevent a delivery and are not covered by our logistics partners.

4.3 SHIPPING AND ORDER TRACKING

As soon as we send your order, the customer will receive a confirmation email that provides a link to track the order. You can also check the status of an order, through the section "status of my request".

In the event that the client is not at the shipping address at the time of delivery, the transport company will contact him to reschedule a second delivery attempt.

During sales and promotions (such as Black Friday, Cyber ​​Monday and Christmas), courier companies may experience a slight delay in delivery. Any update on the status of your shipment will be notified to you and you will have access to all the tracking information once your order has been shipped. If you identify an incident, please contact us.

4.4 CUSTOMS COSTS

Sometimes, shipments to countries outside the EU may carry additional fees and taxes, which in any case will be the responsibility of the customer.

TAGSS undertakes to carry out the procedures and prepare the necessary documentation for the corresponding customs management.

 

5. EXCHANGES AND RETURNS

TAGSS accepts returns and exchanges up to 30 days after the delivery date.

To return and exchange an item, the customer must make a request through the Return Center.
We accept applications within 24-48 hours. After that period, the client will receive the instructions to follow by email.

The return and exchange conditions depend on the country of origin.
The specificities of each region are listed in our Refund Policy.

Products purchased during the promotion period will be refunded following the conditions of said promotion. If the partial or total return of an order invalidates the promotion under which the purchase was made, TAGSS reserves the right to:

• Demand the return of promotional products.
• Make the refund by recalculating the discounts of the order applying the conditions in force at the time of making the purchase.

 

Return packaging conditions:
It is essential that the products returned by the customer arrive at our warehouse in perfect condition; in its original packaging, with the label and without obvious signs of use, otherwise the request will be rejected.

It is the customer's responsibility to provide adequate packaging so that the items reach TAGSS in perfect condition. If the items are received in poor condition, we will not be able to process the return.

 

6. WARRANTY

All our products have a 2-year guarantee from the date of delivery of the order.

The guarantee is valid against defects in materials and/or workmanship.
The warranty excludes coverage for wear and/or physical or accidental abuse.

To benefit from the guarantee, the customer has to contact us at hello@tagssjewelry.com and our Customer Service will respond to your request.

 

7. CUSTOMER SERVICE

In accordance with the provisions of the General Data Protection Registry, the user may exercise their rights of access, rectification, cancellation/extraction, opposition, limitation or portability.

To do this, you will have to contact our customer service team through the Contact Form the why Chat.

Customer service schedule: from Monday to Sunday, from 9:30 a.m. to 6:00 p.m.

 

8. LIABILITY & JURISDICTION

Both access to the website and the non-consensual use that may be made of the information contained therein is the sole responsibility of the person who performs it.

CREATIT MARKETING PROJECTS SL . will not be liable for any consequence, damage or harm that may arise from said access or use.

CREATIT MARKETING PROJECTS SL  is not responsible for security errors that may occur or for damages that may be caused to the user's computer system (hardware and software), or to the files or documents stored in it, as a result of:

• The presence of a virus in the user's computer that is used to connect to the services and contents of the web.
• A browser malfunction.
• and/or the use of non-updated versions of the same.

 

CREATIT MARKETING PROJECTS SL  is not responsible for the reliability and speed of the hyperlinks that are incorporated into the web for the opening of others.

CREATIT MARKETING PROJECTS SL  does not guarantee the usefulness of these links, nor is it responsible for the content or services that the user can access through these links, nor for the proper functioning of these websites.

CREATIT MARKETING PROJECTS SL  will not be responsible for viruses or other computer programs that deteriorate or may deteriorate users' computer systems or equipment when accessing its website or other websites that have been accessed through links on this website.

 

9. CONDITIONS OF THE E-GIFT CARD

9.1 PURCHASE

TAGSS e-Gift Cards can only be purchased on our website.

You can choose the amount of the gift card on its product page: from €30 to €100. Its use is restricted exclusively to the purchase of TAGSS products.
It is not possible to top up the balance of your TAGSS Gift Card once it has been used.

You cannot pay for a digital Gift Card with another gift card, discount codes or other promotional discounts.

All TAGSS Gift Cards are digital, and will be sent by email to the email provided. No physical gift card can be sent to any mailing address.

Important:

Gift Card purchasers need to ensure that they provide the correct email address.

Gift Card recipients are responsible for remembering the Gift Card email, as we cannot provide you with a new Gift Card if the Gift Card is deleted from your inbox.

You can buy more than one Gift Card per purchase, choosing the "add to cart" option or repeating the "gift" option for as many recipients as desired. Each recipient will be emailed a unique Gift Card code, which will not be visible on the purchaser's order confirmation, or by any other recipient.

The Gift Card code is sent to the recipient by email on the date the buyer has chosen on the e-Gift Card product page. That date may be different from the purchase date.

The Gift Card is activated on the selected date.

9.2 USE AND VALIDITY IN TIME AND SPACE

TAGSS Gift Cards can be used at tagssjewelry.com

TAGSS Gift Cards can only be redeemed in euros (€).

To redeem a gift card, you must enter the code received by e-mail, during the payment stage (checkout) in the "Order Summary" section.

The Gift Card can be used as many times as desired until the balance is exhausted. If the purchase exceeds the value of the card, the extra amount can be paid using another available payment method.

It is only possible to use one Gift Card per purchase. However, it is possible to combine it with a discount code and other payment methods offered at checkout.

The Gift Card balance can be checked at any time by clicking the link in the Gift Card email.

The TAGSS Gift Card expires 365 days after the date of receipt of the e-mail.

The TAGSS Gift Card can be purchased and redeemed in the following countries:
Germany, Austria, Bangladesh, Belgium, Cyprus, Slovakia, Slovenia, mainland Spain and the Balearic Islands, Estonia, Finland, France, Greenland, Equatorial Guinea, Guinea-Bissau, Haiti, Iraq, British Virgin Islands, Italy, Jersey, Latvia, Lithuania, Luxembourg, Mauritius, Monaco, Montenegro, New Zealand, Portugal, Singapore.

9.3 SPECIAL CONDITIONS FOR EXCHANGES AND RETURNS

The Gift Card is an electronic product, whose main purpose is to be used as a payment method. Therefore, Gift Cards cannot be returned or refunded.

Exchanging items purchased with an e-Gift Card: Items purchased with an e-Gift Card can only be exchanged. They cannot be refunded to a credit card or any other payment method.

Return of items purchased with an e-Gift Card: If the customer wishes to return any product purchased with a gift card, the amount will be paid on a new gift card.

If the customer decides to return an item partially purchased with an e-Gift Card, the amount paid through the gift card will be credited to a new card, and not by any other means. The amount you have paid using another payment method will be credited using that same payment method.

9.4 PRIVACY

To process the purchase of a Gift Card, some personal information is required, such as: Name, Surname and email address.

These data will only be used to manage the electronic gift card and will not be kept for any other purpose.

9.5 LIABILITY

The issuer of the Gift Card is CREATIT MARKETING PROJECTS SL , who is also the owner of said card. The Gift Card is a bearer document. The responsibility for the use and custody of the Card corresponds exclusively to its depositary or recipient.

The recipient of the Gift Card will be solely responsible for its use and custody. TAGSS is not responsible for the loss or cancellation of the Gift Card email, so it will not proceed to the refund or the creation of a new Card.

The presentation of the purchase ticket by the buyer does not give the right to any refund or the creation of a new Gift Card.

Unless previously authorized in writing by TAGSS, the Gift Card may not be used for advertising or promotional purposes of products or services marketed by third parties outside of TAGSS.

In the event of purchasing a gift card, TAGSS is not responsible for non-receipt or delay in receipt by the recipient for reasons beyond TAGSS's control, such as: deficiencies in telecommunications lines, loss of information, inaccuracy of the data of the recipient of the Gift Card, impossibility of delivering the card to the email account provided by the buyer or in the event that the email goes to spam.

This Notice will be interpreted and governed in accordance with Spanish law.

CREATIT MARKETING PROJECTS SL  and users, expressly waiving any other jurisdiction that may correspond to them, submit to the courts and tribunals of the user's domicile for any dispute that may arise from accessing or using the website. In the event that the user has her domicile outside of Spain, CREATIT MARKETING PROJECTS SL  and the user, submit, expressly waiving any other jurisdiction, to the courts and tribunals of the domicile of Barcelona.